Customer service is a top priority at VapeCabin.com. You may return defective items (NOT MISUSED) within 48 hours of the received by date as indicated by your tracking information. All returns must be approved by our customer service team, therefore, be sure to contact us before sending any items back to our company. Items that we receive that have not been approved, will not be accounted for and will be properly disposed of.

Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website. Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in-depth information on your items. We are always happy to help.

For sanitary reasons and the overall safety for our customers and staff, we DO NOT accept returns of: coils, pods, atomizers, bottled liquid, drip tips, batteries, wick, wires and all tangible Hemp derived products.

Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s) or an item is DOA, a return label will be provided. Please return the merchandise within 7 days from the shipped date to our Returns address after contacting us.

If you would like to submit a request for refund or exchange, please contact our returns department by email at returns@vapecabin.com. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package.

Upon receipt of your return, our Returns Department will inspect and test your merchandise. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will have the option of a store credit or a refund to the original form of payment used to make your online purchase. If during testing, we determined your merchandise is fully functional, we reserve the right to return the merchandise or issue a store credit.

All returns are subject to case by case exceptions. Please contact us if you are having a problem with your item(s) and we will do our best to help you.

Additional Information

We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.

Note: Atomizers such as tanks, RDAs, RTAs, RDTAs, pod systems, and starter kits purchased on our website are intended only for use with e-liquids and nicotine salts e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on these products and we will not accept it for a return.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

How to return to VapeCabin.com:

Do not ship items back in a regular envelope or paper envelope material as this is not sufficient packaging and may cause items to be lost in the mail or damaged during transit. Padded envelopes or boxes are required. Poor packaging for the return of the products may result in refusal of your return. Please include your name, contact information and order number.

Returns must include all parts that come with your item, this goes for starter kits and items that come as sets. If still available, please include the packaging that your item(s) came in.

Vape Cabin
C/O Returns
1956 Duluth Hwy, Ste B106 
Lawrenceville, GA 30043

We recommend using a carrier service that provides a tracking number. Please allow 10 days from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
More Questions? Contact Us